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What does Hülpr do for older adults?

We help older adults with non-medical home supports and transportation. This can be running errands, meal prep, house work, transportation to and from health appointments, or even a game of cards. Whatever they need to live comfortably and with dignity, continue to take part in the community, and not feel so darn isolated.

What does Hülpr do for people with special needs?

We teach life and work skills to people with special needs while providing respite support to their primary caregivers. Life skills can be daily routines, self care, simple cooking, socializing, or having fun out and about. We do all of this, while giving caregivers some personal time to take a break from their regular responsibilities. We are especially excited to teach work skills and help people with special needs participate in employment. We will even act as your job agent and leverage our connections to find your loved one the right job.

How does Hülpr vet their staff?

We typically hire care providers from noble professions such as recently retired nurses, paramedics, firefighters, teachers, etc. We require background checks, up-to-date first aid and CPR training, multiple references, interviews, and we analyze their social media behaviour to understand their character. We also provide a lot of oversight and ongoing training.

What is the first step if I need care or my loved one needs care?

Give us a call for a conversation. One of our co-founders, Jonathan, Lauren, Tim, or Yolanda will be your Care Ambassador and will help you find which of our staff will be best suited for your needs. This is a mutual discovery session and a chance for you to get to know us and our staff as well. From here we will work with you to start building your care plan.

Who is my main point of contact before, during, and after care?

One of our co-founders will be your Care Ambassador and your main point of contact for all scheduling and changes.

What is the difference between a Care Ambassador and a care provider?

Your Care Ambassador is your first and main point of contact. Care Ambassadors help you create and adjust your individual care plan, schedule services, and manage payment. Your care provider is the person who actually delivers the services that are outlined in your individual care plan.

Does Hülpr have insurance?

Of course. We have commercial liability insurance, errors and omissions, malpractice, and all of our drivers have commercial car insurance.

How much does care cost?

It depends on what you need. Non-medical care is typically between $28 – $38 per hour. If you just require transportation, we match taxi/Uber pricing, but they do not match our service!

Can you help me do paperwork if I have funding?

Of course we can. We have experience with many different insurance providers.

Who do I pay?

We send you an invoice within 24 hours of care being completed and you can pay your Care Ambassador. You never pay your care provider directly.

Can my Hülpr drive me in their car?

Yes of course, and it’s important to discuss driving as part of your care during our mutual discovery session when we learn about each other. If you don’t normally drive and require a change to your care plan, give us a call and we will make it happen. All of our care providers who use their own vehicles have commercial car insurance.

Should I hire my Hülpr privately?

No, you should always go through your Care Ambassador. If you hire directly you are not covered by our insurance or safety processes.

What do I do if I want a different Hülpr?

It is very important to us that you feel content and comfortable when receiving services from your care provider. This is why we work so hard to find the best fit between your individual needs and our staff. However, we understand that people have different needs and preferences that can change over time. If at any time you wish to work with a different care provider, please contact your Care Ambassador.

How is care different with COVID-19?

We follow the provincial guidelines and recommendations of health officials. All of our staff are screened every day before work and before each service is provided. We equip them with hand sanitizer and face masks.

What kind of services do care providers offer through Hülpr?

When you join Hülpr, you will be working with older adults and/or people with special needs. Hülpr offers older adults non-medical home support and transportation services. This will look different for every client, depending on their needs and preferences; it can include running errands, meal prep, house work, transportation to and from health appointments, or even just playing a game of cards.

We also offer services for people with special needs, with the goal of teaching life and work skills. Life skills can include daily routines, self care, simple cooking, socializing, or having fun out and about. This dually works as a form of respite service for these clients’ primary caregivers. One of our Care Ambassadors will match you with your client(s), to make sure that you are a good fit for one another.

Do I have to be a health professional to become a care provider?

Nope! At Hülpr, we know that people have lots of different skills and life experience. We welcome applicants with a variety of backgrounds and skill sets. This is why the vetting process to become a care provider is multi-faceted; we want to get to know you so that we can successfully match you with clients.

Do I have to have a registered business, to become a care provider?

Nope! Hülpr will handle all of the logistics and countless hoops to jump through that are involved in setting up and operating a business. All you have to do is provide exceptional care and get paid.

How much can I earn as a care provider?

That depends on your experience and qualifications, but we pay competitively to attract and retain high quality care providers.

What is the process to become a care provider?

At Hülpr, our clients’ safety and wellbeing are of the utmost importance. We require background checks, up-to-date first aid and CPR training, multiple references, and interviews. If you are interested in becoming a care provider, please contact us.

How do I receive payment for my work?

Clients are invoiced within 24 hours of care being completed. Payment is processed through the client’s Care Ambassador.

Does Hülpr have insurance?

Of course. We have commercial liability insurance, errors and omissions, malpractice, and all of our care providers offering transportation services must have commercial car insurance.

How is care different with COVID-19?

We follow the provincial guidelines and recommendations of health officials. All of our staff are screened every day before work and before each service is provided. We equip them with hand sanitizer and face masks.

Does Hülpr provide training?

Yes, we provide ongoing oversight and training for home care of older adults and people with special needs. We also provide PPE and IPC training.

Question not listed or want more information?

Please fill out our contact form. We are looking forward to hearing from you.

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